RETURN & REFUND POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on the return policy.

RETURNS / CANCELLATION

All returns must be postmarked within Thirty days (30) days of the purchase date. All returned items must be in good condition. If you are unsatisfied with our services, please email us at contact@sapphiresanctuary.com or call us at 1 (866) 978-8123 to see if cancellation is possible.

Return Process

To return an item, please email customer service at contact@sapphiresanctuary.com to obtain a return merchandise authorization (RMA) number. After obtaining an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Sapphire Sanctuary, Inc.
Attn: Returns
RMA# [Insert Your RMA Number Here]

303 Hearth Ln

Casselberry, FL 32707
United States

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1 to 2 billing cycles to appear on your credit card statements, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged goods, please contact us at the contact details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:

Phone: 1 (866) 978-8123
Email: contact@sapphiresanctuary.com

Please make sure to review the policy to ensure it accurately reflects your business's specific policies. If you need further assistance or have any other requests, feel free to let me know!